Retail masters juggling act

Posted by:
Steve Jones
Project & Development Services

Retail chain executives have a juggling act right now.  Consumer spending trends are uncertain, seemingly up one quarter and disappointing the next, leaving retailers in the position of trying to position for sales growth and decline simultaneously. If that’s not difficult enough, they also have to contend with the most sweeping changes to the Americans with Disabilities Act in 20 years. And many are looking to rebrand or refresh stores.

Very few chains have the internal resources to manage all their projects at hundreds or even thousands of locations.  That’s why we’ve seen many retailers turn to third-party sources for assistance in managing multi-site projects, from ADA compliance inspections to brand refreshes to technology installations to store changes following a merger or acquisition.

Retaining one third-party provider to manage a limited-duration project across a geographically diverse portfolio carries many benefits, including cost savings, faster turnaround, greater consistency of project quality and up-to-date status reports on every site. Retail executives don’t have to staff up this year only to lay off next year when the work is complete, and they don’t have to try to manage general contractors in each city. No wonder demand for multi-site project management services is on the rise.

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